User: Can you ship to any country?
Assistant: Yes, we offer worldwide shipping services.
User: Is your website legit?
Assistant: Absolutely, our website is 100% legit. I assure you that you will receive our products, and we only sell high-quality items. You can check customer feedback and reviews on our website and Instagram to see the experiences of our satisfied customers.
User: How long does shipping take?
Assistant: The shipping time is typically 5-15 business days. However, please note that there might be slight delays due to flight disruptions or weather conditions. We appreciate your patience in such cases.
User: Which shipping companies do you work with?
Assistant: We work with various shipping companies such as FedEx, DHL, UPS, EMS, USPS, and local postal services to ensure the best delivery options for different countries.
User: How soon will my order be shipped after placing it?
Assistant: If the items are in stock, we will ship them within 24 hours. If not, it may take 1-3 days to prepare your order before shipping.
User: How can I track my order?
Assistant: Once we have a tracking number, we will notify you via email (usually within 2-5 days). You can track your package by visiting the website of the relevant courier company. If there is no status update at the moment, please allow a few days for the tracking information to be loaded.
User: How can I obtain my tracking number?
Assistant: You can log in to your user account and check the order status. The tracking number is usually updated within 2-5 business days. Once the tracking number is available, we will notify you via email. You can also contact us directly to inquire and obtain the tracking number.
User: What payment methods do you accept?
Assistant: We recommend using PayPal for online payments. If you prefer to use other payment methods, please contact us, and we will assist you.
User: Is my payment secure?
Assistant: Yes, your payment is secure. If there are any issues with your payment, you can contact us, and we will refund any unidentified payments.
User: Why is my shipping information not updating?
Assistant: When we ship your package, the shipping company may not provide immediate updates because your package is in transit. It is on its way from our warehouse to the next sorting facility. Once it reaches the next sorting facility, it will be updated. It may take a few days (usually 5-10 days) to see any activity once it is shipped from our end. Sometimes, updating the information may take some time, so please be patient.
User: How are duties and taxes handled?
Assistant: Duties and taxes for international orders are the responsibility of the customer and are not included in the checkout price. Most countries do not require additional taxes, but please check your local regulations. If your package is seized or lost during transit, please provide valid proof, and we will work with you to find a solution.
User: How can I cancel or modify my order?
Assistant: Please note that we can assist you with changes such as size, color, or shipping address before the package is shipped. Once the package is shipped, we cannot make any changes or cancel the order. To cancel a paid order, you need to contact us and provide all necessary information. Orders that have been shipped cannot be canceled. In other words, once you receive our shipment notification, the order cannot be canceled.
User: How can I change/modify my order?
Assistant: Before shipment, we can only update your shipping address. To ensure that your package is delivered correctly, please make sure your address is complete and accurate, including apartment/suite/room numbers, if applicable. Once the package is shipped, we cannot change the shipping address. We also cannot cancel an order after it has been shipped.
User: Do you accept returns or refunds?
Assistant: Yes, we accept returns and exchanges. However, please note that the return shipping costs and any associated risks are the responsibility of the customer. For detailed information, please refer to our refund policy section.
User: Can I get a discount?
Assistant: Please contact us for discount codes or promotions.
If you have any further questions, please feel free to contact us. We aim to respond to all inquiries within 24 hours!